Expert Citizen Watch Repair

Watch Repair: Getting Started

Step 1 – PRINT THE FORM – Fill out our printable PDF REPAIR FORM

Step 2 – Follow the packing instructions on the repair form

Step 3 – Include your Citizen watch in a box with good packaging, and drop it in the mail.

You will receive an email confirming the receipt of your Citizen watch from our watch repair center when it arrives. The moment we have completed your free estimate, we will reach out to you again, primarily with a phone call, with details about your watch repair for approval. No work is done without your approval.

Your Citizen watch repair, watch movement replacement is guaranteed for one year.

Q. “What if I don’t have a printer?”
A. Simply write down the same info on a piece of paper and send it with your watch for repair.

International Customers: We’re proud to serve a global audience, with more than half of our online visitors hailing from countries around the world, including yours. For watch repair services, please submit a repair form. We will keep you updated and handle all communications via email, and should it be necessary, we’ll employ Google Translate to ensure our messages are clear in your native language. For your convenience, we accept payments through PayPal. Upon completion of your watch’s repair, it will be sent back to you via the U.S. Postal Service, at which point it will transition to your local postal service for final delivery. Please note, the return shipping costs will be based on actual rates.

Click here for our ONLINE REPAIR FORM

A confirmation email will be sent to you upon submitting online repair form with shipping details and instructions.

Who Are We?

Times Ticking began in 1983 as a retail store and repair center for watches and clocks. We have expanded over the years to more retail stores and a separate repair center that accepts watches from all over the world. We have personalized customer service, which we are very proud of, and feel that this is what sets us apart. We have an extremely high customer satisfaction rate and also a high return customer rate.

We know that your watch is important to you and understand that the sentimental value more often than not outweighs the monetary value. Our expert watchmakers strive to make sure your watch can be worn for many years to come.

Not only can we take preemptive measures to keep your watch running for a long time, but we can restore watches that have seen better days. We are willing to hunt for rare parts. We have done many repairs that others have given up on. No job is too big or too small and we can do any repair on any watch. Our repairs can be as simple as a battery change, pin replacement, or band replacement, and can be as complicated as a dial refinish, a band/case polish, movement clean and overhaul and even a complete restoration.

To date, we've successfully repaired over 600,000 watches.